1. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with the PDPA and to handle data protection-related enquiries. You may contact our DPO at jeff@connectixlabs.com.

2. Personal Data We Collect

We may collect personal data that you provide to us, or that is generated in the course of your use of our services, including:

• Contact information — name, email address, company name, job title, phone number and other details you provide when you contact us, request a demo, or express interest in our services.
• Business information — information you share about your game, project or studio, including any data relevant to the custom AI agent work we perform.
• Usage information — technical data such as IP address, browser type, device information, and interaction data collected through cookies or similar technologies when you use our website.
• Correspondence — records of communications you have with us, including emails and messages.

3. How We Collect Personal Data

We collect personal data through the following means:

• Directly from you, when you submit forms, email us, or otherwise communicate with us.
• Automatically, through your use of our website (e.g., analytics, cookies, server logs).
• From third parties, where lawful and where you have consented, such as business partners or publicly available sources.

4. Purposes for Which We Use Personal Data

We collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate, and for the following purposes:

• Responding to your enquiries and providing customer support.
• Providing, operating, and improving our services and products.
• Understanding and assessing your needs to deliver custom-trained AI agent solutions for your games and projects.
• Developing, testing, and enhancing our AI models and services.
• Communicating with you about our services, updates, and, where you have consented, marketing and promotional materials.
• Complying with legal, regulatory, and contractual obligations.
• Protecting our rights, property, and the security of our website and services.
• Carrying out business analysis, reporting, and internal record-keeping.

Where we intend to use your personal data for a purpose that is different from or beyond the original purpose for which it was collected, we will obtain your prior consent or otherwise do so in accordance with the PDPA.

5. Consent

We obtain your consent before collecting, using, or disclosing your personal data, except where such collection, use, or disclosure is permitted without consent under the PDPA. Where we rely on your consent, you may withdraw your consent at any time by contacting our DPO. Please note that withdrawing consent may affect our ability to provide certain services to you.

6. Disclosure of Personal Data

We may disclose your personal data to third parties for the purposes described above, including to:

• Our service providers and business partners who assist us in operating our business (e.g., cloud hosting, analytics, IT and infrastructure providers), subject to appropriate contractual and security obligations.
• Professional advisers, such as legal, accounting, and auditing firms, where necessary.
• Government authorities or regulators, where required by law.
• Any successor entity in the event of a merger, acquisition, or transfer of business, subject to applicable law.

We do not sell your personal data. We take reasonable steps to ensure that any third-party recipient of your personal data is bound by enforceable obligations to protect it in accordance with the PDPA.

7. Data Protection Measures

We implement reasonable and appropriate administrative, physical, and technical safeguards to protect the personal data we hold against unauthorised access, collection, use, disclosure, copying, modification, or similar risks. These measures include access controls, encryption where appropriate, secure transmission, and staff awareness and training.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. When personal data is no longer needed or permitted to be retained, we will take reasonable steps to erase, anonymise, or otherwise dispose of it securely.

9. Data Accuracy

We take reasonable steps to ensure that the personal data we collect, use, and disclose is accurate, complete, and up to date. We encourage you to inform us if there are any changes to your personal data so that we can keep our records current.

10. Access and Correction

You may request access to the personal data we hold about you, or request that we correct any inaccurate or incomplete data, by contacting our DPO. We will respond to valid requests within the timeframes prescribed by the PDPA. We may charge a reasonable fee for processing a data access request, where permitted by law.

11. Data Transfer

Where we transfer personal data to a party outside of Singapore, we will do so in accordance with the PDPA, ensuring that the receiving party is bound by a level of protection comparable to that required under the PDPA.

12. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site usage. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party website you visit.

14. Children's Privacy

Our services are intended for business and professional use and are not directed to children. We do not knowingly collect personal data from children under the age of 13 (or such other age as may be applicable in your jurisdiction). If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

15. Data Breach Notification

In the event of a data breach involving your personal data that may result in significant harm to you, we will notify you and the PDPC as required under the PDPA, and take remedial steps to mitigate the risk of harm.

16. Your Rights

Subject to the PDPA, you have the right to:

• Withdraw your consent to the use or disclosure of your personal data.
• Request access to and a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Lodge a complaint with the PDPC if you believe your personal data has been mishandled.

17. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer:

Connectix Labs Technology Pte. Ltd.
60 Paya Lebar Road, #04-16, Paya Lebar Square, Singapore 409051
Email: jeff@connectixlabs.com
Singapore

18. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.